Beginning 16 December 2024, some Xfinity/Comcast customers have been unable to access the Analytic Index reporting server.
Resolution Update
This issue with Xfinity/Comcast appears to have been resolved late 18 December 2024. If you continue to experience problems accessing Analytic Index reports, please contact our support staff.
Impact
- Inability to run or access Analytic Index reports
- Slow or inconsistent connectivity to Analytic Index reports
Other ISPs are not affected by this issue.
If you are affected by this Xfinity/Comcast network problem, we recommend contacting your Xfinity provider for support. Some information you may need:
- Host IP: 34.83.210.207 (Analytic Index reporting server)
Workarounds
We recommend using a VPN if you are affected by this outage. Here are some options we have found to work:
- NordVPN, ExpressVPN, ProtonVPN, or other public VPN providers. This is not an endorsement or recommendation of any particular VPN provider.
- Do-it-yourself VPN (e.g., OpenVPN or WireGuard)
- Apple's Private Relay (
Settings > Apple Account > iCloud > Turn on Private Relay); this may require an iCloud subscription to be enabled and only works on Apple devices
VPNs reroute your internet traffic, bypassing the Xfinity/Comcast networks.
Next Steps
We continue to monitor the problem and will update this article when we have new information from Xfinity/Comcast.